Delivery within the UK

Orders are currently taking 5-7 days to dispatch. Please contact us if you have a deadline and we will do our best to accommodate you.

Free UK Delivery

UK Standard Delivery is FREE for all orders and they are sent by Royal Mail’s Second Class Signed For service which will need to be signed for upon delivery. Please allow 3-5 working days for delivery.

UK Express Delivery

We give the option for Express Delivery at checkout. UK Express Delivery is charged at £6.95 per order. Express Delivery orders are sent by Royal Mail’s Special Delivery service and will need to signed for upon delivery.
PLEASE NOTE: EXPRESS DELIVERY DOES NOT MEAN SAME DAY DISPATCH. IT MEANS YOUR ORDER WILL BE DISPATCHED USING A NEXT DAY DELIVERY SERVICE. YOUR ORDER MOVES TO THE TOP OF THE QUEUE AND WE AIM TO DISPATCH WITHIN 48HRS. OUR JEWELLERY IS MADE TO ORDER SO YOU ORDER WILL NEED TO BE MADE BEFORE IT CAN BE DISPATCHED.

Delivery Abroad

Delivery to European countries is charged at £12.95 per order. You order will be sent by Royal Mail’s International Tracked and/or Signed For service and will need to be signed for upon delivery. Please allow 5-7 working days for delivery. Delivery to the rest of the World (outside of Europe) is charged at £15.95 per order and orders will be sent by Royal Mail’s International Tracked and/or Signed For and will need to be signed for upon delivery. Please allow 7-10 working days for delivery. WE ARE NOT RESPONSIBLE FOR ANY CUSTOMS OR COURIER CHARGES THAT MAY BE ADDED ON DELIVERY

Delivery Address

You can choose which address you would like your order to be delivered to during the checkout process.

Late or Lost Deliveries

If you experience a problem with the delivery of your order please contact us and we will do our best to help you trace it. We will provide you with the Royal Mail tracking number so that you can inquire about your delivery with Royal Mail. In the event of a non-delivery, we can only replace or refund the order after 20 working days when Royal Mail will confirm that the parcel is lost. We cannot be held responsible for late or lost delivery.

PLEASE CONTACT US WITH ANY QUESTIONS YOU MAY HAVE

PEARL MAINTENANCE

Freshwater pearls are delicate items which can be harmed unless looked after correctly. The products that harm pearls the most are the perfumes, hair sprays, cosmetics and make up that we wear everyday. Along with other household chemicals, if sprayed near pearls these products can build up on the pearl and damage the surface of the pearl. The surface can become marked, dull, pitted and lose that luminous lustre that defines a freshwater pearls.
- Put your pearls on after you have applied make-up, perfume and hair sprays.
- Don’t spray perfume on the neck area where the pearls will actually sit.
- Avoid touching your pearls when you have just applied hand cream and remove your pearls before applying cleansers or night creams.
- Put them back in their original container, or a velvet lined box. Never store them in plastic.
- Do not put your pearls anywhere hot as the heat will discolour them. Do not steam clean them for the same reason.
- Do not clean pearls using any of the jewellery cleaners made for gold or silver jewellery.
Also do not use the ultrasonic cleaning sets as the vibrations can cause the pearls to rub against each other. - If the pearls are old, and the surface is looking dull, wipe them with a soft damp cloth that has been dipped in a very gentle natural soap solution, and then wipe them with a detergent free damp cloth and allow them to dry FLAT on kitchen paper. Once the pearls have dried, a cloth with a fine smear of olive oil wiped over them will help restore some shine to the surface. By following these basic guidelines, your will ensure that your freshwater pearls stay as beautiful as they are when you receive them.

 

GENERAL JEWELLERY CARE

• Jewellery cleaning is important to restore shine and remove any oils or dirt build-up. But if you’re cleaning a gold necklace or cleaning pearl earrings, you may need to use different tools for different materials
• To maintain your pieces, remember a few things:
• Many jewellery types can be cleaned with warm water and a mild dish soap. Be careful to use a gentle cloth or toothbrush for cleaning, especially with soft gems like pearls that are easy to scratch.
• Avoid any cleaning products not specifically designed for jewellery. Many cleaners can contain harsh chemicals that can damage gems or metals. I advise against silver dips and creams as they tend to strip the silver making them tarnish quicker.
• Put water into a separate bowl to rinse jewellery rather than over the sink, where it’s easy to lose a piece down the drain.
• Dry with soft paper towel and you could also try a silver cloth to keep them looking shiny.
  
  Keep It Out of the Gym and Spa
• As a general rule, if you’re going to swim, sweat, or steam, don’t bring your jewellery with you. It’s common for people to keep a pair of earrings on in the pool or wear a ring in the shower. But moisture, as well as the pool chlorine, (and even the pH of your sweat) can discolour your jewellery. Additionally, it provides plenty of opportunities for your favourite items to get lost or broken. Here are some ideas:
• Keep a small cloth jewellery bag in your gym or swim bag to have a safe place to store your jewellery before workouts.
• Place a ring bowl by the bathroom sink to remind you to remove your jewellery before showering or washing your hands.
• Wear your pieces only during dry activities and dry places—that means taking them off when gardening, cooking, playing sports, and cleaning.
  
  Avoid Contact with Lotion or Perfume
  Precious metals, coloured gems, and pearls are very sensitive to chemicals. That can include reacting to your skin type as well as the products you put on your skin. If you’re applying perfume, make sure to do so before putting on your jewellery rather than spritzing afterwards. The same goes for any sort of makeup setting spray, lotion, or skin refreshing spray. Here are some things to keep in mind:
  
• Be careful, especially of pearls and porous gems—they can have permanent surface damage from some cosmetic chemicals.
• Make sure that your skin is completely dry after applying any sprays before putting jewellery on. 
• If your precious metals become exposed to any chemicals, immediately rinse and wash off any residue with a gentle cloth.
  
  Store Your Jewellery Properly
• When you're not wearing it, keeping your jewellery in careful storage can help prevent damage and discoloration. Storing jewellery together can get them entangled with one another, which risks scratches on soft gems or broken links on necklaces. Here are some storage tips:
• Store out of the light – in a drawer or pouches
• Keep padded boxes or cloth bag pouches that new jewellery comes in.
• Look for jewellery storage that allows you to have some separation between pieces to avoid tangling or damage, such as with padded ring boxes with individual slots.
• Use a padded box or cloth bag to keep pieces separate from other items when traveling. 
• If keeping pieces in long-term storage, seal them in vacuum storage pouches to keep moisture and air out.

All of our jewellery is designed and hand-made to order by our talented team of designers in our studios in Essex. Our jewellery is made with the most beautiful ivory freshwater pearls and sparkling clear crystals as standard. However, you can request that your jewellery be made with any of the following crystal pearl or crystal colours. Simply state your required colours in the special instructions box at the checkout.

We cannot change the colour of diamantes and we may not be able to change the colours of certain pearls and crystals. Where this is the case, we shall contact you as soon as possible to let you know the options available to you.

There is no extra charge for this service but please note that jewellery which has been amended to incorporate differently coloured pearls or crystals is excluded from our returns policy unless it is faulty.

Freshwater Pearls

The freshwater pearls used in our jewellery and hair accessories are natural products. They are a light ivory in colour (somewhere in between the White and Ivory Swarovski pearls below) and would suit either an ivory or a white Wedding dress. Different coloured freshwater pearls are sometimes available. Please contact us if you require a particular colour and we will try and source it for you.

We take great care and pride in selecting each of the individual freshwater pearls we use in our jewellery. Freshwater pearls are natural products and if looked after correctly, will last a lifetime. Please refer to our Pearl Care Guidelines for further information on how to look after your freshwater pearls.

 

Freshwater Pearls

The freshwater pearls used in our jewellery and hair accessories are natural products. They are a light ivory in colour (somewhere in between the White and Ivory Swarovski pearls below) and would suit either an ivory or a white Wedding dress. Different coloured freshwater pearls are sometimes available. Please contact us at info@chezbec.com if you require a particular colour and we will try and source it for you.

We take great care and pride in selecting each of the individual freshwater pearls we use in our jewellery. Freshwater pearls are natural products and if looked after correctly, will last a lifetime. Please refer to our Pearl Care Guidelines for further information on how to look after your freshwater pearls.

Crystal Pearls (Made in Austria)

Crystals (Made in Austria)