Terms & Conditions
Thank you for using the Chez Bec website (the “Website”). This section provides you with information about the terms and conditions that govern your use of the Website (the “Terms and Conditions”). If you have any questions about this section of the Website, please do not hesitate to contact us at info@chezbec.com.
Chez Bec Limited
The address for correspondence is:
Chez Bec Limited
Company registration no: 05503067
Company Details
Chez Bec Limited (“Chez Bec”, “we”, “us” or “our”) provides the services available on this Website. Registered office (please note that this is NOT the address for correspondence):Chez Bec Limited
The Stables
Hylands Estate
London Road
Chelmsford
Essex
CM2 8WQ
The address for correspondence is:
Chez Bec Limited
4 Chapel Road
Tiptree
Colchester
Essex
CO5 0RA
Company registration no: 05503067
1. The Contract between You and Us
We must receive payment in whole for the price of the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been received by sending an e-mail to you at the e-mail address you provide in your order form. This is not an Order Acceptance from Chez Bec. Our acceptance of your order takes place on the despatch to you of the products ordered unless we notify you that we do not accept your order, or you have cancelled your order. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts and as a result are the only people entitled to transact through this site. Any other individuals who are unable to perform legally binding contracts are prohibited from ordering goods using this site. If you do not qualify do not use this site.2. Pricing, Delivery and Discount Codes:
2.1 The prices payable for goods that you order are as set out in our website. 2.1.1 All of our prices are in UK Pounds. You will be billed in UK Pounds and if you purchase from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card. 2.2 You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our Website. 2.3 Promotional discount codes: We may from time to time offer promotional discount codes (either directly or via third parties) which may apply in respect of any, or certain specified, purchases made though this Website. Such codes may only be applied to purchases of full-price items and cannot be used in conjunction with any other offer or discounts.3. Right for you to Cancel your Contract
3.1 Subject to 3.3 below, you may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. 3.2 Chez Bec guarantees your total satisfaction with our products and services. We really hope that you will be delighted with your purchase but if for any reason we fail to meet your expectations, you may return or exchange your jewellery within 7 days of receipt. Simply complete the returns form that accompanied your order and send it to us, along with the goods to be returned within 7 days of receipt. 3.3 Providing the items you wish to return are unworn and in a resalable condition with their original packaging, we will issue a full refund or an exchange within 28 days of receipt. Refunds, as well as any excess or credit due on an exchange, will be made to the original payment card used for your order. With UK orders, the first exchange will be sent free of charge but subsequent exchanges will have standard delivery charges applied. International exchanges will be charged standard delivery. 3.3.1 We can only take responsibility for returns which are received at our warehouse. For your own protection you should obtain a Proof of Posting from the Post Office so that you can claim from them for any lost parcels. 3.3.2 Please note that we do not refund delivery charges, or the cost of returns postage except where the return is the result of our own error. 3.3.3 Bespoke items, or items which have been tailored to your individual requirements, cannot be returned unless faulty. 3.3.4 We are unable to accept the return of earrings in compliance with current Health & Hygiene Regulations. 3.3.5 We are only able to process returns and refunds when dealing with the original purchaser of the goods. Please refer to our returns & refunds policy for further information.4. Cancellation by Us
4.1 We reserve the right to cancel the contract between you and us if:- 4.1.1 we have insufficient stock to deliver the goods you have ordered;
- 4.1.2 we do not deliver to your area; or
- 4.1.3 one or more of the items you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
5. Delivery of goods to You
5.1 We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. It is your responsibility to ensure that the delivery address you give us is correct and accurate and that there is somebody to sign for and take delivery of the goods from the delivery service used. 5.2 All orders within the UK are delivered using Royal Mail First Class Recorded Post (or Royal Mail Special Delivery if the Express Delivery option is selected) or an alternative carrier during Royal Mail industrial action. Please refer to our delivery options for further information. 5.3 Any delivery timescales quoted to you are indicative only and orders may be delivered to you in one or more deliveries. 5.4 Chez Bec does not accept any liability whatsoever for delayed delivery caused by any third party. 5.5 You will become the owner of the goods you have ordered when they have been dispatched to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. 5.6 We make no promise that materials on our website are appropriate or available for use in locations outside the United Kingdom, and accessing the website from territories where its contents are illegal or unlawful is prohibited. If you choose to access this site from locations outside the United Kingdom, you do so on your own initiative and are responsible for compliance with local laws. 5.7 If your order is returned to us because the courier or postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.6. Liability
6.1 If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us of the problem within 14 days of the delivery of the goods in question. 6.2 If you do not receive goods ordered by you within 21 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone at our contact address of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be, at your option either:- 6.2.1 to make good any shortage or non-delivery; or
- 6.2.2 to replace any goods that are damaged or defective; or
- 6.2.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.